Life Insurance Quotes

New life insurance product to improve customer service

12/15/11

One of the world leaders in business process and technology management recently announced a new offering that will benefit life insurance companies and their customers.

The new product, which streamlines application-to-issue processes, is now available from Genpact Limited, and will serve to reduce life insurance companies' cycle time and increase accuracy for improved customer satisfaction.

"Genpact's diagnostic process and SEP(SM) methodology uncovered millions of dollars of potential cost savings for Genworth by thoroughly analyzing our application receipt to issue process," said Paul Gomez, senior vice president of Customer Service for Genworth. "Their A2I offering has resulted in meaningful cost savings while also helping improve our service delivery."

As life insurance companies work to attract as much business as possible, they continue to battle low enthusiasm among consumers, in addition to other factors. This new service will allow them to provide the best possible support and services to their customers and ideally attract new customers. Consumers interested in purchasing coverage will want to compare life insurance quotes online to find the best deal.

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